Remote Access Request Management, Authorisation & Fulfilment via Service Desk

We continue to receive ad-hoc and sometimes unclear and incomplete requests for remote access. We do not have a clear view from the project who effectively "owns" a particular network or compute resources within. We need to have a standardised set of information listed, a feed from the External Helpdesk (to allow anyone in the project to raise the request), an approvals mechanism from "owners" and then a prioritised queue for the Network & Security team to build the needed groups and make the required configuration changes.

This service must not be used to grant access to Enterprise or Control networks.

Stories will be needed to build up the required mandatory fields and to build a directory of network/resource owners before we could attempt modifications to both External and IT Helpdesks.

Current requests in SIS will be moved to SIT project and made children of this Feature and can be run through this workflow and regime.