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  1. SAFe Program
  2. SP-1946

Jira Service Desk Enhancements

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Details

    • Feature
    • Should have
    • PI12
    • None
    • Services
    • 2
    • 2
    • 0
    • Team_IT
    • Sprint 5
    • Hide

      Completed initial improvement Issues and added a Story building an HR Service Desk.

      We descoped the asset Issues to approach in PI13 but have started the testing and production importing of some assets.

      We have placed the Spiceworks retirement back in the BACKLOG.

      Related objective has been recorded and scored appropriately.

      Show
      Completed initial improvement Issues and added a Story building an HR Service Desk. We descoped the asset Issues to approach in PI13 but have started the testing and production importing of some assets. We have placed the Spiceworks retirement back in the BACKLOG. Related objective has been recorded and scored appropriately.
    • 12.6
    • Stories Completed

    • PI22 - UNCOVERED

    • Team_IT

    Description

      Bring an IT Asset Management capability into Jira Service Desk and set up a discovery capability to allow for the automated auditing of SKAO computer assets.

      Build up a test environment and then take into Live Jira Service Desk.

      Build-in a Fixed Asset Register linkage to support Finance and SKAO's records management of capitalised assets.

      Determine best method of exporting Spiceworks tickets and do so allowing for the decommission of the Spiceworks server and the demotion of the Domain Controller role on that Windows server.

      UPDATE

      We are descoping the asset elements of this Feature as we could not complete the work with BAU commitments and we have added the work to provide an HR Service Desk that took a lot of this time away. We will create a new Feature for Asset Management.

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              r.schofield Schofield, Richard
              r.schofield Schofield, Richard
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              Feature Progress

                Story Point Burn-up: (100.00%)

                Feature Estimate: 2.0

                IssuesStory Points
                To Do00.0
                In Progress   00.0
                Complete36.0
                Total36.0

                Dates

                  Created:
                  Updated:
                  Resolved:

                  Structure Helper Panel