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  1. SAFe Program
  2. SP-1797

Jira Service Desk Launch

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Details

    • Feature
    • Must have
    • PI11
    • None
    • Services
    • Hide

      Streamline processes and automating interfaces between service teams (IT, Finance, Facilities).

      Incorporating problem management into Service Desk and away from spreadsheet.

      Show
      Streamline processes and automating interfaces between service teams (IT, Finance, Facilities). Incorporating problem management into Service Desk and away from spreadsheet.
    • Hide

      Service Desk Agents trained

      Launched to Staff

      Open tickets migrated

      Staff training materials delivered

      Problem management incorporated into Service Desk and existing Problem records migrated

      Show
      Service Desk Agents trained Launched to Staff Open tickets migrated Staff training materials delivered Problem management incorporated into Service Desk and existing Problem records migrated
    • 20
    • 20
    • 0
    • Team_IT
    • Hide

      Service Desk Agents trained
      Launched to Staff
      Open tickets migrated
      Staff training materials delivered
      Problem management incorporated into Service Desk and existing Problem records migrated

      Show
      Service Desk Agents trained Launched to Staff Open tickets migrated Staff training materials delivered Problem management incorporated into Service Desk and existing Problem records migrated
    • 11.5
    • Stories Completed, Integrated, Solution Intent Updated, BDD Testing Passes (no errors), Outcomes Reviewed, NFRS met, Demonstrated, Satisfies Acceptance Criteria, Accepted by FO

    • PI22 - UNCOVERED

    • Team_IT

    Description

      Installation and customisation of the Jira Service Desk solution in readiness for release to service. Launch of Jira Service Desk to replace Spiceworks. Training of both operators and staff.

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              j.banner Banner, Jacky
              r.schofield Schofield, Richard
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              Feature Progress

                Story Point Burn-up: (100.00%)

                Feature Estimate: 20.0

                IssuesStory Points
                To Do00.0
                In Progress   00.0
                Complete320.0
                Total320.0

                Dates

                  Created:
                  Updated:
                  Resolved:

                  Structure Helper Panel